Automotive · Hamilton, ON
A six-bay shop in Hamilton where the service advisor writes up cars and answers the phone at the same counter. This is what AI phone answering for auto repair shops takes off that counter.
What changed for Crosstown Auto Service
- 34%
- fewer idle bay hours
- 3.5 hrs
- of advisor time reclaimed each day
- 81%
- of cancelled slots refilled the same day
The problem
The service advisor was the bottleneck: writing up a car, quoting a standard job, and answering the phone, all at the same counter.
A cancellation at 8am left a bay empty all day, because the callers who wanted that slot never got told it had opened.
What we set up
Standard jobs and their prices are quoted on the phone with no callback: oil service, brakes, diagnostics, tires.
Bookings respect bay count, job duration, and the parts lead time on each service.
A cancellation frees the bay in live availability immediately, so the next caller is offered that slot instead of a date next week.
Where it landed
The counter is for customers who are physically there, and the phone is handled without them waiting.
Empty bays get refilled the same morning instead of staying empty.
Every quote given on the phone matches the price list the shop maintains.
“A bay sitting empty is the most expensive thing in this building. That barely happens now.”
Put us on your line
Keep your number, or take a new one. Either way you are live the same day.
Or read what an AI receptionist costs before you set anything up.